Returns and Exchanges
Items purchased from my collections can be exchanged or returned for a full refund. Return postage will not be refunded. In order to receive a full refund or exchange the item needs to be returned in perfect condition, unworn and with the original packaging within 14 days of receipt (all cancellable goods received between 1 November and 22 December 2020 (inclusive) can be returned in their original condition at any time before 14 January 2021. For all goods purchased on 20 December 2020 or after, the 14-day returns policy applies). The customer is responsible for the full payment and return of the item(s) by Special Delivery.
While I work with you to ensure your satisfaction, due to the nature of the work, I hope you will understand that commissioned pieces and personalised jewellery are not cancellable and cannot be returned, refunded or exchanged.
For any further information please do not hesitate to contact Sonja at firstname.lastname@example.org