Frequently Asked Questions
Your questions answered
Who is making my jewellery and where?
Each piece of jewellery is handmade in South London and made to order by myself, Sonja. With each purchase you are supporting a small independent business which is very much appreciated.
How long does it take to get my order?
Most items can be dispatched within 3-5 working days. Some larger pieces can take 1-2 weeks. In case I am making a commissioned piece for you please allow about 3 weeks. It all depends on how fast the design is being signed off by yourself. I will be happy to talk you through the process before you commit to anything.
What materials do you use to make your jewellery?
I use precious metals and non-precious materials in my collections.
All items of silver jewellery weighing over 7.78 grams will be hallmarked by the London Assay Office as sterling silver. Items that are too lightweight to require hallmarking by the Assay Office are not hallmarked and are legally sold as silver (see dealers notice below).
How to go about getting a commission started or just brainstorming an idea without any obligations?
The best way is to get in touch with us via the contact form here with any broad ideas of what you would like to get made. It might be as broad as a type of jewellery, eg a gold ring for an anniversary. We will then explore different design ideas together. A quote will be send prior to committing to anything, So there's nothing to loose.
How to I get my ring size measured?
To ensure you order the correctly sized ring we recommend you visit a reputable jeweller to be sized. In case you cannot visit a jeweller locally we can always send you a ring measuring tape (at a cost of £5).
How do I pay?
I accept PayPal and card payment through my website. All jewellery purchased from my collections is to be paid in full prior to dispatch.
For commissions a deposit of 50% is required at the start of manufacturing with the balance paid prior to posting an item.
How is my jewellery posted and what about delivery times?
Your jewellery will arrive packaged in a lovely jewellery box (or grey jewellery bag; see product description) hand-tied with a ribbon. All items are sent by Royal Mail 1st Class to UK addresses free of charge. For special delivery requests the cost of postage and packaging is £7 for UK mainland. Please get in touch if you would like me to send your jewellery that way. For overseas delivery please get in touch for a quotation.
Any damaged work must be notified of within 48 hours.
Please note that postal delays may occur during national lockdowns which are, unfortunately, out of my control. Please be patient if deliveries take slightly longer than usual. We are dispatching as normal. You can always request a special delivery service at a cost of £7 to guarantee next day delivery.
How do I return or exchange an item?
Items purchased from my collections can be exchanged or returned for a full refund. Return postage will not be refunded. In order to receive a full refund or exchange the item needs to be returned in perfect condition, unworn and with the original packaging within 14 days of receipt. The customer is responsible for the full payment and return of the item(s) by Special Delivery.
While I work with you to ensure your satisfaction, due to the nature of the work, I hope you will understand that commissioned pieces and personalised jewellery are not cancellable and cannot be returned, refunded or exchanged.
For any further information please do not hesitate to contact Sonja at info@sonjabessant.com
