Privacy Policy | Sonja Bessant

This policy describes how and why Sonja Bessant Jewellery uses your personal information and how we protect your privacy.

We are committed to respecting and protecting any personal data you share with us. We aim to be clear when we collect your data about what we will do with it.

This policy describes how and why we use your personal information, how we protect your privacy and your choices regarding this information.

Please read the policy carefully as by providing your personal data to us, you will be deemed to have consented to the processing of such data.

This policy is effective from 6 November 2020

Who we are

Sonja Bessant is the owner of Sonja Bessant Jewellery, a business registered as a sole trader. She designs and makes jewellery that can be purchased on this site.

How we collect information about you

We collect information in a number of ways. You may give us your information in order to:

purchase one of our products
when you provide feedback or email us
otherwise communicate with us

We may collect information when you visit our website.

We may also gather information about you from your use of our website, such as which pages are most visited.

When you use our website, we collect your personal information using cookies and other tracking methods.

Cookies are very small text files saved to your computer used to track user navigation around a website. The cookies collect information such as the number of visitors to the site, which pages they visited and whereabouts they came to the site from. This information is anonymous and cannot be used to identify you personally.

Your browser help text will contain information about how to reject cookies from our Site. Rejecting cookies from our site will not affect your ability to experience the site although it will prevent us from tailoring the website to your interest.

We also use Google Analytics to collect information about how our visitors use and navigate our website.

Third party cookies

During your visits to the website you may be delivered cookies by third-party websites. When you visit a page with content embedded from, for example Instagram you may be presented with cookies from these websites. Sonja Bessant Jewellery does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

Your information may be shared with us by third parties, for example:

Stripe, our payment service provider, for product sales transactions.

You should check any privacy policy provided to you where you give your data to a third party.

We may gather information from other sources:

Social Media

Settings or the privacy policies for social media and messaging services like Facebook or Instagram may give us permission to access information from those services, for example when you publicly tag us in a photo.

What information do we collect?

We will collect personal details when you place an order with us. We collect, store and use the following kinds of personal information:

your name and title
your contact details (including postal address, telephone number, e-mail address)
information about your activities on our website(s) and about the device you use to access these, for instance your IP address and geographical location
any other personal information you provide to us.

How we use your information

Sonja Bessant Jewellery may use your personal information for the following purposes:

to provide you with the products or information you have requested from us. This could include fulfilling sales orders.
to telephone you if you have provided us with your telephone number and have not registered with the Telephone Preference Service.
for customer service or administrative purposes
to promote our products
for internal record keeping, including the management of any feedback or complaints
contact you to respond to your queries (if you email us with a question, for example)
to target communications and messages to you

Managing your contact preferences

We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms will always have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, you can change your preferences at any time. Just let us know when you provide your data or visit our site to manage your preferences or unsubscribe.

If you have decided you do not want to be contacted for marketing purposes, we may still need to contact you for administrative purposes.

How we may contact you

By email

We will contact you by email if you have given us your email address and we are emailing you to provide you with information about the products you have purchased or enquired about.

By post

We will only use your postal address to fulfil your order and send the purchased product/s out.

By phone

We will only reach out to you by phone if you have given us your phone number and if it is in relation to an order you have or are about to place with us. We will, in all instances, try to contact you by email first in relation to your order.

How we keep your information safe

We will either store your data on our own servers or in the Cloud.

How long we keep your information for

We keep your personal information for as long as required to deliver the product/s we are providing in accordance with legal requirements and tax and accounting rules. If you have not engaged with us for a period of three years and we do not need to keep your personal data for archival, legal or business reasons, we will delete or suppress your personal information. Where your information is no longer required, we will dispose of it securely.

If you have told us that you do not want to hear from us at all or by a particular channel, we will hold the minimum amount of your personal data on a suppression list to ensure we comply with your request.

Sharing your information with other organisations

We will never sell or rent your information to third parties for marketing purposes.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this privacy notice. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

How to change or delete your data

You have the right to ask us to amend or stop using your personal information, including for marketing purposes, at any time.

You may opt out of marketing emails, or change any of your preferences, at any time by clicking the unsubscribe link in our marketing emails or by visiting our site.

You have a right to ask for a copy of the information we hold about you.

If you want to access your information, send a description of the information you want to see and proof of your identity to info@sonjabessant.com

Complaints

If you are unhappy with any aspect of how we are using your personal information we would like to hear about it. We appreciate the opportunity this feedback gives us to learn and improve.

Changes to this policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly

If you have any questions, comments or suggestions, please let us know by contacting us at info@sonjabessant.com